AudioCodes SFB 420HD IP Phone PoE GbE
AudioCodes 400HD Series Datasheet (PDF)
AudioCodes SFB 420HD IP Phone PoE GbE
The AudioCodes UC420HDEG is an entry-level, feature-rich enterprise IP phone. Its flexibility and robust design makes it extremely suitable for demanding enterprises and contact centers.
AudioCodes UC420HDEG Key Features
2 Ethernet 10/100/1000 ports
4 Programmable keys
128x48 Graphic LCD
Power over Ethernet (PoE)
High voice quality
Support for SILK codec
Full duplex speaker phone
Robust security mechanisms
Dual GbE support
PoE or external power supply
Out of the box global redirection server support
Multi-language user interface
Centralised management with AudioCodes IP Phone Manager (available for download free of charge)
AudioCodes IP phones can be offered as part of a Managed IP Phones solution that delivers unique and complete lifecycle management of end-user desktop devices.
Unified Communications
AudioCodes provides diverse solutions tailored for the unified communications (UC) market. AudioCodes’ offering for UC
includes media gateways, E-SBCs, call recording solutions, mobility and IP phones which, in addition to high quality voice
calls, also support presence features.
Enterprise IP Telephony
AudioCodes IP phones offer reliable, high quality communications for users of on-premises, open source and hosted IP-PBXs.
Their wide range of essential business features, reliability and proven interoperability makes them the perfect choice for any
SIP-based environment, from SOHO up to large enterprises.
IP Contact Centers
AudioCodes IP phones provide the perfect solution for IP contact center agents. Combining excellent voice quality for contact
center agents, with a compact and robust enclosure design and headset integration, AudioCodes’ IP phones offer several
essential features required in the growing contact center market including fully certified VoIP interoperability with leading
contact center solution providers.
AudioCodes UC420HDEG Technical Specification
Telephony Features
Supplementary Features: Call waiting, call hold, call transfer, call forward, 3-way conference (local mix) and network conferencing, hot line, DND, mute, speed dial, dial plan,CWRR, call logs, auto answer via TALK event, call pickup, multiple Boss Admin, shared line appearance, call park5
Signaling: Caller ID, MWI, DTMF relay – RFC2833, DTMF via SIP INFO, configurable call progress tones
VoIP Applications
Unified communications, IP contact centers, open-source IP-PBX, hosted IP-PBX and IP centrex
Enhanced VoIP Processing Capabilities
Packet loss concealment, high quality wideband, wideband acoustic echo canceler, low-delay adaptive jitter buffers
Media Processing
Wideband Voice Coders: G.722, OPUS2 , SILK2
Narrowband Voice Coders: G.711μ/a, G.729A/B, OPUS2 , SILK2
Additional Media Features: Acoustic echo cancelation (AEC) - multiple path, wideband acoustic EC, packet loss concealment, silence suppression, voice activation detection, adaptive jitter buffer
Protocol Support
VoIP and Signaling: SIP – RFC 3261, SDP – RFC 2327, SIP over TCP/UDP/TLS, DNS_SRV (redundancy), digest authentication, PRACK, early media, SIP subscribe notify, BLF1 (busy lamp field), presence, MWI (message waiting indication)
Data Protocols: IPv4, TCP, UDP, ICMP, ARP, RTP, SRTP, RTCP-XR, 802.1x, static IP/DHCP IP assignment, IEEE 802.1p/Q, QoS/ToS, HTTP/HTTPS/DHCP, NTP, FTP/TFTP, CDP/LLDP VLAN configuration, LDAP
Security: 802.1x, HTTPS, SIP over TLS and SRTP, configuration file encryption, PC port disable option
Provisioning & Management: Web server for configuration and management, configuration update via FTP, TFTP, HTTP, HTTPS, DHCP options (66,67,160,12,60,77), mass deployment provisioning with global redirection server, provision URL via SIP SUBSCRIBE and NOTIFY, RFC6035 SIP publish for QoE reporting
General Specifications
Language Support: English (default), Spanish, Italian, Portuguese (with feature key), German, Russian, Ukrainian, French, Polish, Hebrew, Finnish, Korean, Simplified and Traditional Chinese, Turkish, Japanese (Kanji, Hiragana, and Katakana input modes), Hungarian, Slovak, Czech
Telephony Interface: RJ-9 headset jack X 1, USB port(s) for headset1 , DHSG1
Network Interface: 2 LAN RJ-45 10/100/1000 Base-T for PC and LAN connectivity
Power Requirements: +12V DC, 1A power adapter (450HD: +12V DC, 2A) AC 100V-240V and/or integrated Power over Ethernet - IEEE 802.3af (see price list for ordering options)
Storage/Operation Temperature: -20° to +70°C / 0° to +40°C (-4 to +158°F / 32 to +104°F)
Homologations & Approvals: FCC Part 15 Class B, ICES-003 Class B, EN55032 Class B, EN61000-3-2, EN61000-3-3, UL-60950-1, EN60950-1, IEC-60950-1 (CB), CE mark, cTUVus RCM, KC, Anatel, CCC, ICASA, EAC, IC, ACTA, VCCI, BSMI
Physical Specifications
Unit Dimension (WxDxH): 188 x 157 x 163mm (7.40 x 6.18 x 6.41 in.)
Unit Weight: 0.82kg (1.81lb)
Unit Box Dimension (WxDxH): 262 x 236 x 95mm (7.40 x 6.18 x 6.41 in.)
Unit Box Weight: 1.20kg (2.65lb)
Master Carton Dimension (WxDxH): 540 x 495 x 260mm (7.40 x 6.18 x 6.41 in.)
Master Carton Weight: 13.10kg (28.88lb)
AudioCodes 400HD Series Datasheet (PDF)
AudioCodes SFB 420HD IP Phone PoE GbE
The AudioCodes UC420HDEG is an entry-level, feature-rich enterprise IP phone. Its flexibility and robust design makes it extremely suitable for demanding enterprises and contact centers.
AudioCodes UC420HDEG Key Features
2 Ethernet 10/100/1000 ports
4 Programmable keys
128x48 Graphic LCD
Power over Ethernet (PoE)
High voice quality
Support for SILK codec
Full duplex speaker phone
Robust security mechanisms
Dual GbE support
PoE or external power supply
Out of the box global redirection server support
Multi-language user interface
Centralised management with AudioCodes IP Phone Manager (available for download free of charge)
AudioCodes IP phones can be offered as part of a Managed IP Phones solution that delivers unique and complete lifecycle management of end-user desktop devices.
Unified Communications
AudioCodes provides diverse solutions tailored for the unified communications (UC) market. AudioCodes’ offering for UC
includes media gateways, E-SBCs, call recording solutions, mobility and IP phones which, in addition to high quality voice
calls, also support presence features.
Enterprise IP Telephony
AudioCodes IP phones offer reliable, high quality communications for users of on-premises, open source and hosted IP-PBXs.
Their wide range of essential business features, reliability and proven interoperability makes them the perfect choice for any
SIP-based environment, from SOHO up to large enterprises.
IP Contact Centers
AudioCodes IP phones provide the perfect solution for IP contact center agents. Combining excellent voice quality for contact
center agents, with a compact and robust enclosure design and headset integration, AudioCodes’ IP phones offer several
essential features required in the growing contact center market including fully certified VoIP interoperability with leading
contact center solution providers.
AudioCodes UC420HDEG Technical Specification
Telephony Features
Supplementary Features: Call waiting, call hold, call transfer, call forward, 3-way conference (local mix) and network conferencing, hot line, DND, mute, speed dial, dial plan,CWRR, call logs, auto answer via TALK event, call pickup, multiple Boss Admin, shared line appearance, call park5
Signaling: Caller ID, MWI, DTMF relay – RFC2833, DTMF via SIP INFO, configurable call progress tones
VoIP Applications
Unified communications, IP contact centers, open-source IP-PBX, hosted IP-PBX and IP centrex
Enhanced VoIP Processing Capabilities
Packet loss concealment, high quality wideband, wideband acoustic echo canceler, low-delay adaptive jitter buffers
Media Processing
Wideband Voice Coders: G.722, OPUS2 , SILK2
Narrowband Voice Coders: G.711μ/a, G.729A/B, OPUS2 , SILK2
Additional Media Features: Acoustic echo cancelation (AEC) - multiple path, wideband acoustic EC, packet loss concealment, silence suppression, voice activation detection, adaptive jitter buffer
Protocol Support
VoIP and Signaling: SIP – RFC 3261, SDP – RFC 2327, SIP over TCP/UDP/TLS, DNS_SRV (redundancy), digest authentication, PRACK, early media, SIP subscribe notify, BLF1 (busy lamp field), presence, MWI (message waiting indication)
Data Protocols: IPv4, TCP, UDP, ICMP, ARP, RTP, SRTP, RTCP-XR, 802.1x, static IP/DHCP IP assignment, IEEE 802.1p/Q, QoS/ToS, HTTP/HTTPS/DHCP, NTP, FTP/TFTP, CDP/LLDP VLAN configuration, LDAP
Security: 802.1x, HTTPS, SIP over TLS and SRTP, configuration file encryption, PC port disable option
Provisioning & Management: Web server for configuration and management, configuration update via FTP, TFTP, HTTP, HTTPS, DHCP options (66,67,160,12,60,77), mass deployment provisioning with global redirection server, provision URL via SIP SUBSCRIBE and NOTIFY, RFC6035 SIP publish for QoE reporting
General Specifications
Language Support: English (default), Spanish, Italian, Portuguese (with feature key), German, Russian, Ukrainian, French, Polish, Hebrew, Finnish, Korean, Simplified and Traditional Chinese, Turkish, Japanese (Kanji, Hiragana, and Katakana input modes), Hungarian, Slovak, Czech
Telephony Interface: RJ-9 headset jack X 1, USB port(s) for headset1 , DHSG1
Network Interface: 2 LAN RJ-45 10/100/1000 Base-T for PC and LAN connectivity
Power Requirements: +12V DC, 1A power adapter (450HD: +12V DC, 2A) AC 100V-240V and/or integrated Power over Ethernet - IEEE 802.3af (see price list for ordering options)
Storage/Operation Temperature: -20° to +70°C / 0° to +40°C (-4 to +158°F / 32 to +104°F)
Homologations & Approvals: FCC Part 15 Class B, ICES-003 Class B, EN55032 Class B, EN61000-3-2, EN61000-3-3, UL-60950-1, EN60950-1, IEC-60950-1 (CB), CE mark, cTUVus RCM, KC, Anatel, CCC, ICASA, EAC, IC, ACTA, VCCI, BSMI
Physical Specifications
Unit Dimension (WxDxH): 188 x 157 x 163mm (7.40 x 6.18 x 6.41 in.)
Unit Weight: 0.82kg (1.81lb)
Unit Box Dimension (WxDxH): 262 x 236 x 95mm (7.40 x 6.18 x 6.41 in.)
Unit Box Weight: 1.20kg (2.65lb)
Master Carton Dimension (WxDxH): 540 x 495 x 260mm (7.40 x 6.18 x 6.41 in.)
Master Carton Weight: 13.10kg (28.88lb)
Understanding Our Returns and Refunds Policy
Easy Returns for Your Convenience
At our company, we believe that shopping should be hassle-free. This is why we have made our returns and refunds process as easy as possible. If you receive a product that doesn’t meet your expectations or is defective, you can return it within 30 days for a full refund. Our team is always here to assist you, so you don’t have to worry about complicated steps when returning an item.
Refund Process Made Simple
Once we receive your returned item, we initiate the refund process immediately. Typically, refunds are processed within 5-7 business days. However, there might be variations due to your bank's policies. We understand that getting your money back promptly is essential, which is why we prioritize quick refunds. Because of this efficiency, customers can trust that their satisfaction is our highest priority.
Customer Support for Returns and Refunds
If you have questions about our returns and refunds, our customer support team is always ready to help. You can reach out via email or phone for assistance with your return. We want you to feel confident when making a purchase, and knowing that we value customer support makes the process smoother. So, don’t hesitate to contact us if you need clarification or help!
